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Branding

Branding isn't a logo or a corporate color palette. It is what an organization IS. The brand of an organization is formed by its character, its behavior, the way it talks and walks. Ultimately, the brand is how the various audiences of that organization perceive it to be. At the risk of sounding new age, TRUTH is at the core of branding. You can want to be an innovator, you can say you're an innovator, but it won't stick as part of your brand unless you truly are an innovator.

Branding initiatives for companies can take many forms. It can be as simple as creating a visual look and feel that viscerally communicates the company's persona. It can be as complicated as a full blown review of procedures, policies, products and services and taking actions that alter core behaviors. Initial steps might include client/customer surveys, internal audits and surveys, and/or communications audits. When needed, I work with PhD researchers to gather data that is useful and accurate. For smaller companies, or to meet budget constraints, this information can be assembled anecdotally.

The goal is to assemble four snapshots: how the company perceives itself, how true that perception is, how the audiences perceive the company, and how true those perceptions are. Add to that mix the target for where the company wants to be. Given this information, we can help prepare a strategy for alignment and accurate reflection of the brand and a plan of tactics to accomplish the strategy.
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